FAQ

Frequently Asked Questions (FAQ)

How long does shipping take?

Our orders are delivered within 3–5 business days after processing.
Please note that delivery times may vary slightly due to carrier delays or high-demand periods.

Do you ship within the United States?

Yes, we currently ship only within the United States .

Will I receive a tracking number?

Forks. Once your order has been shipped, you will receive a confirmation email with a tracking number .
Please allow up to 24 hours for the tracking information to update.

Where do you ship from?

Our products are shipped from US-based fulfillment centers to ensure fast and reliable delivery.

Can I change or cancel my order?

We process orders quickly, so changes or cancellations must be requested within 12 hours of placing your order.
Once an order has been shipped, it cannot be changed or canceled.

What is your return policy?

We accept returns on unused items in their original packaging.
Please contact our support team before returning any product to receive return instructions.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item.
We will be happy to assist you with a replacement or refund.

What payment methods do you accept?

We accept all major credit and debit cards, as well as secure online payment methods available at checkout.

Is my payment information secure?

Absolutely. All payments are processed through secure, encrypted payment gateways .
We never store your credit card information.

How can I contact customer support

smartbuy.co97@gmail.com

You can reach our support team by email at: We aim to respond within 24 hours (business days) .